Refund policy

We want you to love your Chi Flow Living order. If something isn't right, we'll make it right.

30-Day Return Window

You have 30 days after your item is delivered to request a return or exchange. To be eligible, your item must be unused, in its original condition, and in its original packaging.

To start a return, email us at hello@chiflowliving.com with your order number and reason for return. Because our products ship directly from our fulfillment partners, we'll provide the correct return address for your specific item once your return is approved — please don't send items back before contacting us.

Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives. If an item arrives damaged, defective, or incorrect, contact us within 30 days at hello@chiflowliving.com with photos of the item and packaging, and we'll send a free replacement or a full refund — no return shipping required.

Exceptions / Non-Returnable Items

Sale items, gift cards, and items marked "final sale" on the product page cannot be returned. Get in touch if you have questions about a specific item.

Refunds

Once we've received and inspected your return (or approved a damage/defect claim), we'll notify you and process your refund to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund.

Exchanges

The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order for the item you'd like.

European Union 14-Day Cooling-Off Period

If your order was shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be unused and in its original packaging, and you'll need your receipt or proof of purchase.

Questions about a return? Email us any time at hello@chiflowliving.com.